At V&O Salon, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, book an appointment, purchase products or services, sign up for our communications, or otherwise interact with our salon.

By using our website or services, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

When you contact us, book an appointment, purchase products, or subscribe to our communications, we may collect:

• Full name
• Email address
• Phone number
• Billing and payment information
• Appointment history
• Preferred stylist or service
• Gift card purchases
• Any information you voluntarily provide

When you visit our website, we may automatically collect information including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referral website
• Cookies and similar tracking technologies

This information helps us improve our website and provide a better user experience.

We use your information to:

• Schedule and manage appointments
• Process payments
• Send appointment confirmations and reminders
• Respond to customer inquiries
• Recommend salon services and products
• Improve our website and customer experience
• Send promotions, newsletters, and special offers (only when you have opted in)
• Detect fraud and maintain website security
• Comply with legal obligations

If you book appointments through our website or an online booking platform, your information may also be processed by our booking software provider.

We only work with reputable providers that maintain appropriate security measures for protecting customer information.

Payments made through our website or in the salon may be processed by secure third-party payment processors.

V&O Salon does not store your complete credit card information on our servers.

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing effectiveness
• Personalize your browsing experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Our website may use tools such as Google Analytics, Google Ads, Meta (Facebook) Pixel, or similar technologies to understand website usage and improve our marketing efforts.

These services may collect anonymous usage information through cookies.

You can adjust your browser settings to limit certain tracking technologies.

If you subscribe to our newsletter or promotional emails, we may occasionally send:

• Salon news
• Promotions
• Product announcements
• Seasonal specials
• Beauty tips

You may unsubscribe at any time using the unsubscribe link included in every email.

If you provide your mobile phone number and opt in to receive text messages, you agree to receive communications from V&O Salon, including:

• Appointment confirmations
• Appointment reminders
• Schedule updates
• Promotional offers
• Salon announcements

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe at any time.

Reply HELP for assistance.

We will never sell, rent, or share your mobile phone number with third parties for marketing purposes.

We do not sell your personal information.

We may share limited information with trusted service providers that help us operate our business, including:

• Online booking providers
• Payment processors
• Email marketing platforms
• SMS messaging providers
• Website hosting companies
• Analytics providers

These companies may only use your information to perform services on our behalf and are required to maintain appropriate confidentiality and security measures.

We use commercially reasonable safeguards to protect your personal information, including:

• SSL encryption
• Secure payment processing
• Password-protected systems
• Limited employee access
• Industry-standard security practices

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.

We retain your information only as long as necessary to:

• Maintain appointment records
• Comply with tax and legal requirements
• Resolve disputes
• Improve our services

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Our website and services are not directed to children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.

We may update this Privacy Policy from time to time.

Any revisions will be posted on this page with a new Effective Date.

Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

V&O Salon

132 Newbury Street

Boston, MA 02116

Email: info@vohairsalon.com

Phone: (617) 262-0137

Website: https://vosalonboston.com

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us using the information above.

This version is much more professional and comparable to what you'll see on high-end salon websites. It includes sections for online booking, payments, cookies, Google Analytics, email marketing, SMS compliance, and data retention, which many older privacy policies are missing.

Since we've been working on your website SEO, I can also prepare:

• Terms & Conditions
• SMS Terms & Conditions (required for text marketing compliance)
• Accessibility Statement (ADA)
• Refund & Cancellation Policy
• Website Terms of Use